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Conquer ever-changing regulatory and business process governance conditions. BP Logix helps regulated industries simplify compliance with electronic signatures, always-on audit tracking, and full process visibility.
Securely access critical business processes from any device with powerful mobile-ready applications. View and edit documents, snap and attach photos, fill out and submit forms – anywhere and anytime, even when connectivity is spotty.
Memphis Light, Gas and Water Division (MLGW) is the largest three-service municipal utility in the U.S. with more than 420,000 customers. Owned by the city of Memphis (hence its name) MLGW has provided electricity, natural gas and water for residents of Memphis and Shelby County since 1939. MLGW has 2500 employees who need access to web applications, forms, policies and “how to” documentation which are delivered through iHub, the company intranet.
Top on the list of business process management priorities was procuring an energy and utility solution for automating the workflows and complex system of forms they used to manage MLGW’s business. They wanted a municipal government software that could dramatically reduce the sheer volume of paper documents and put an end to delays caused by routing bottlenecks and the need for multiple approvers across different locations.
Within 90 days of training, the IT team rolled out a number of forms and workflows simultaneously. The new workflows are addressing flaws in current processes, allowing users to quickly address and fix them.
Process Director mobile BPM has significantly decreased routing, review, and approval times because users can approve electronic forms on their mobile devices.
There is greater alignment between IT and business users.
Being a municipal utility, MLGW must consistently comply with federal regulations. Now that MGLW uses Process Director BPM software, their forms are automated, documents are more easily accessed and audits are faster and smoother.
