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Service Driven, Technology Enabled

Whether they are installing and configuring hardware and software, or responding to engineering change orders and service requests, the IT team is vital to your organization. The need for IT workflow automation software and IT BPM solutions has become increasingly important as interacting with the IT department in many places has become cumbersome. Relying on organizational knowledge about whom to contact about what, and routing forms through multiple levels of review and approval has organizations searching for the right BPM solutions for their IT department.

Some IT workflow software can markedly reduce the time employees need to spend on specific tasks. Taking less time and using fewer resources to achieve desired results creates the kind of efficiency that all companies seek to achieve. To achieve those results requires an IT department who can identify the right BPM solution that can do the job, encourage collaboration, integrate successfully with existing applications (and the company’s security infrastructure) and be acceptable to stakeholders. After all, with the right mix of applications and tools, an IT department’s actions can contribute to reducing costs and increasing efficiency.

Most companies enable the IT department to make the workflow changes necessary to enable the organization to become incrementally more successful. But organizations that seek excellence and want to grow more dramatically have come to rely on a different kind of IT manager: one that knows both the technology and business requirements needed to achieve revenue growth. One of the ways this happens is through building a foundation with IT workflow automation with BPM software solutions, on top of which tasks and activities move fluidly towards business goals.

IT Workflow Automation Solutions With Process Director BPM Software

Process Director IT BPM solutions provides IT with workflow automation solutions that will help their department achieve those goals allowing them to become more nimble, more responsive, and more effective, so they can:

• Ensure that new employees have timely and secure access to applications and other technology resources
• Record and produce information needed for audits
• Provide a consistent and secure approval workflow process for processing requests
• Coordinate requests from various departments, facilities, vendors, and suppliers
• Order and deliver hardware and software in a timely fashion
• Meet SLAs
• Fulfill change requests
• Manage your ISO or BPM compliance documentation
• Enforce and maintain internal security, business process governance and auditing policies

How can Process Director IT workflow automation software make your IT department so valuable and efficient? Its rich feature set and simple user interface combine to offer these BPM solutions:

• Visibility into your internal processes
• Timely reporting in support of management decisions, business process governance and regulatory BPM compliance
• Process consistency and reliability
• Enhanced process success through elimination of lost or mishandled requests
• Electronic forms software for reduced paper handling and manual routing, eliminating errors and delays
• Greater user satisfaction due to more efficient processing and more predictable results

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our IT workflow automation and IT BPM software solutions have helped our customers conquer their digital challenges.

Much has been made of the customer journey, of an organization providing for their customers’ needs, that reaction is a failure of anticipation. Onboarding an intelligent BPM software engine is often the best solution, allowing businesses to create applications that update and streamline their own processes, to the benefit of all.

That being said, choosing the right solution is only part of the journey. The organization in question must also consider the customer service behind the BPM software— the training program provided, the spectrum of services offered, and the customer care they expect to receive. Only with these amenities can a business expect to truly exploit the utility of the BPM software they spent so long researching. It takes receiving the best care to fully provide the best care.

The BP Logix Difference

BP Logix’s training, implementation and support services all share a single goal: the translation of your vision into reality. The applications you create are the solutions to your organization’s pain points and ambitions, and it is our goal to facilitate this journey from concept to creation. The comprehensive customer service we offer is just one of the reasons some of the world’s leading organizations trust BP Logix in supporting their digital transformation initiatives.

Our approach is to establish a close partnership with our customer. Taking the time to understand your company, market, and culture, we work with you to create a strategy that optimizes how Process Director BPM software will address both immediate and longer-term goals.

Our structured training program ensures that you move into Process Director BPM software with confidence. Our customer service ensures that you have a voice and a place to turn. Our technical support takes care of any issues along the way. That is the BP Logix structure for success.

How BP Logix Empowers Customers

• Identifies customers’ specific market needs and business goals.
• Accelerates business processes through integration with legacy, cloud, and hybrid applications.
• Creates new solution-based opportunities by embracing mobile, IoT, and cloud platforms.
• Drives customers’ digital transformation efforts through Process Director’s AI-enhanced predictive capabilities.

“BP Logix is very customer centric – they provide excellent service overall (pre-sales, sales, customer service, and technical support). Every time we need something and we reach to them they always respond promptly and help us resolve whatever issue we are having.”
-Chief Information Officer in the Services Industry

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

By now we know that business situations ranging from customer interactions to transactional exchanges are hardly the linear creatures of the past, and now require context and ongoing coordination. Because of this, case management software solutions have surged to the forefront as a natural replacement to the linear processes of yore. Cases involve actions by many different people, both inside and outside of the organization, with every action, message, response and document generated becoming a part of the whole. That being said, case management software solutions still face some issues around coordination, communication and the actions threaded therein.

Process Director BPM Software's Milestone Feature

With Process Director’s new Milestones feature, the goal of actionable communication within adaptive case management software solutions has now been achieved. Not only does Process Director’s Milestones feature allow you to define context within cases, as well as comment and collaborate around milestone events or conditions, it also gives you the power to train the milestone as an event itself, with the ability to drive process. With this, Milestones serves as a bridge not only between employees within a case, but also from the technical-to-business side and onward toward streamlining all-round best practices.

This is why BP Logix Process Director is the perfect fit for BPM and case management software solutions:
• Built on a formalized BPM and case management framework
• No code/low code BPM interface allows for adaptive case management solutions, such as workflows, to be created by the user rather than developers.
• Multimodal run-time patters combining sequential flow style with both event-driven and time-driven execution.
• Automatically adapt and respond to incoming events and ad-hoc changes.
• Milestones component allows actionable communications that can also drive process

As well, the patented business process automation software technology, Process Timeline™, will allow you to:
• Know exactly where you are in the state of the case.
• Know exactly how much longer it will take for the case to be completed.
• Have clear vision into the compensating steps or remedial actions that need to be launched at any given time.

Analyst Nathaniel Palmer has this to say about Process Director’s Process Timeline: “What continues to set Process Director apart from its BPM and Case Management software competitors is the Process Timeline™ — an executable process model that presents a Gantt chart-oriented notation. The Process Timeline captures time as a formal process dimension in ways not possible with other models.”

The Trifecta Of Process Director’s Case Management Software Solutions

With a solid case management framework in place, and Process Timeline acting as a major dimensional enhancement, Milestones then finishes the trifecta to allow actionable communication to reach its pinnacle— giving your business the opportunity for stream-lined clarity within adaptive case management.

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

A business is not a sentient thing.  It's dynamic and lives according to patterns. There are thousands of processes, decisions, actions and reactions happening every day in businesses, regardless of size. The result of all that activity is change. For businesses that take the right risks and make smart decisions, change control management translates to growth.

Every good manager knows that the ‘status quo’ is rarely a good thing. To be successful, companies need to embrace change.  Yet as humans we are generally apprehensive about change because, well, it requires change. Change means forsaking some level of comfort now for the hope of realizing something better in the future: a better bottom-line, a more efficient way of doing things, a less complicated environment. We all have experienced a level of apprehension when it comes to change − but the idea of change in the way we conduct our business brings about an even great level of apprehension.

Embracing Change

As business managers, we're expected to embrace − and manage − change in such a way that our businesses grow (and do so with the least amount of disruption.) Business process improvement (BPI) and business process management (BPM) can play an important role here. And this is especially true in IT, as often the most noticeable changes are the result of changes in technology which, in turn, bring about in business process improvements in the way people work.

In this context we are talking about something beyond the scope of "change management." We are actually talking about changes that result from change control. Change control management is about managing change and using processes to deliver on change management goals.

IT vs Change Control Management

IT departments are faced with both managing change and improving productivity. When information flow is manual and paper-based, IT has an opportunity to accomplish both goals.  There are many processes that are a part of the changes management wants to embrace that lend themselves to improving production and increasing productivity. Among them are:

• • Onboarding/offboarding and transferring employees
  • Ensuring access to applications and resources
  • Providing a secure approval process for processing requests
  • Coordinating requests across departments, facilities, vendors, and suppliers
  • Ordering and supplying software, hardware and equipment
  • Obsoleting or disposing of assets
  • Maintaining and accessing information for audits

The Solution is Automation

The solution to these challenges resides with automating change control management. Business process automation software provides a consistent method for routing and tracking the flow of IT requests and information. We’ve seen customers like the National Institute of Mental Health and Columbus Technical College implement IT automation solutions that sit on top of Process Director. The results reflect marked improvement with regard to time, cost and efficiency.

With Process Director BPM software, IT departments achieve:

• Process consistency
• Greater visibility into their processes
• Elimination of errors and delays
• Improvements in productivity (no lost or mishandled requests)

We have all experienced changes introduced as a result of actions that IT has taken. We hope that underlying these actions are well-defined processes. At BP Logix, we are a BPM company that believes that business process management (BPM) facilitates change and  that, at its core, BPM software is a change control management tool that can bring about positive change for the organization.

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

What is Process Improvement?

If you are looking for a one-time fix, then process improvement is not going to cut the mustard. Rather than a magic bullet, process improvement is a systematic, ongoing, and iterative methodology. After each round of improvement, an analysis and reevaluation occur before the next round, the results of which should be improved quality in whatever area is being targeted.

BPM platforms have facilitated process improvement by enabling businesses to design applications and automate processes that would otherwise be less efficient, less timely and less customer-focused. The concept behind low-code/no-code rapid application development is to allow those who have knowledge of their company’s culture, best practices, and ambitions to take the reins in creating applications to benefit their department and, in turn, their organization. If process improvement is an ongoing experience, then it follows that ongoing changes must occur within the applications themselves. This necessity for change means the platform upon which these processes are being structured must be nimble and intuitive enough to facilitate constant improvement.

One Step Beyond Other BPM Platforms

Process Director has emerged from the pack as a leader in process improvement with its combination of rapid application technology, predictive analysis and its unique process workflow engine, Process Timeline™. Process Timeline frees you to express your journey in the most natural way possible: by listing the steps along the way. Any part of your process can respond to any event, deadline, action, or condition. Anything that can happen in parallel simply…happens. There are no more head-scratching design sessions spent trying to figure out which things can happen at the same time, and which cannot. Finally, Process Timeline makes collaboration between IT and the business transparent and easy.

Process Director: Predictive and Intuitive

In addition to these innovations, Process Director 5.0 augments Process Timeline with new BPM AI -capabilities. The powers that be say that if you are reacting, it is already too late. Process Director’s machine learning components augment Process Timeline’s predictive analysis, using virtually any kind of information—document length, repair history, even Big Data streams generated by Internet-enabled devices (IoT)—to predict process behavior.

The use cases for the convergence of AI and BPM technology in digital applications are massive:
• Sales Process Automation: Predict the likelihood of a lead closing and alter the process in real-time
• Contract Negotiation: Forecast the odds of approval and allocate resources appropriately
• Customer Guidance: Based on historical user data, provide recommended actions to solve customer issues
• Manufacturing: Predict production-halting mechanical issues before they occur
• Loan Applications: Based on the amount, credit score, and type of loan, skip approval steps or indicate additional documentation that will likely be required
• Academic Admissions: Based on an applicant’s GPA, location and degree for which they are applying, predict the likelihood of scholarship, acceptance, or denial

Schedule a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

Healthcare, Pharmaceuticals and Life Sciences all face considerable challenges— updating legacy healthcare workflow processes, meeting shifting security standards, exceeding patient care targets, achieving internal operational goals and of course, revenue management. It is, in a word, complicated.

What these industries and their related concerns all require is a BPM healthcare workflow platform that bridges their care management, customer management and security concerns, while offering rapid application development and adaptability. Process Director offers this and more, delivering streamlined healthcare workflow automation solutions for healthcare, pharmaceuticals and life sciences with its combination of collaborative utility, predictive analysis and GRC software capabilities.

Security and Compliance Peace of Mind

Process Director BPM software has a BPM compliance deployment option that is equipped with Governance, Risk and Compliance software capabilities that can help make your organization more efficient, effective, and compliant. As an advanced healthcare workflow automation software solution, Process Director will:

• Track and report on document approval history
• Maintain a consistent, documented process methodology
• Enforce full accountability for all actions taken in the course of a process
• Reduce paper handling and manual routing, eliminating errors
• Prevent productivity problems due to lost or mishandled documents
• Provide easy-to-use and easy-to-access auditing functions that enable fast, accurate response to audit inquiries

Rapid Application Development – Change With Confidence

For healthcare workflow applications to provide value to the healthcare, pharma and life sciences, they must be extensible, usable and able to integrate with a changing IT environment. Yet, what is among the more critical aspects of application value is when apps can unite development and IT operations teams to quickly and efficiently adapt and grow in response to an organization’s changing needs. Process Director’s rapid application development software provides a path that delivers data and functionality through digital channels and across different platforms and form factors.

Predictive Analytics – Harness the Power

Process Director’s Process Timeline™ is the first business process modeling and orchestration workflow engine to offer predictive analysis tied to automatic behaviors such as notification, reassignment, and rerouting. Process Director customers have taken advantage of this workflow engine and its intrinsic ability to provide the earliest possible notice that a future milestone or deadline may be at risk, and to take immediate remedial action.

Now, Process Timeline delivers the power of BPM and artificial intelligence (AI) to your enterprise applications. Process Director’s machine learning (ML) technology enables you to customize both how predictions are made, and what response should be triggered, to a greater degree than ever before. Of course, like all of Process Director, the AI features are easy to configure and use by analysts and process owners—yet rich enough to be appreciated by data scientists.

Request a Free Demo

If you are in the market for robust healthcare workflow automation software then request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our healthcare, pharma and life sciences workflow solutions have helped our customers conquer their digital challenges.

There may be some reluctance on the part of executives and stakeholders to implement workflow software for automating workflows within their organizations. That reluctance may be the result of either, 1) Existing habits and behaviors that are considered to be adequate, or 2) Fear. The former is actually more challenging to overcome from both an IT and business perspective, while the latter can often be addressed when an organization realizes how its business can become better, much better. It’s paradoxical to realize, too that fear is often what encourages people to hold on to old habits, thereby creating the mindset of, "If it ain't broke, don't fix it." Smart businesses are not fooled by that adage, however.

We are not suggesting that there is a tendency towards organizational status quo; it is easy to understand, however, that with the hope and promise of workflow automation software comes some stress relative to not knowing what the future might bring. The vision of a well-oiled organization making more informed and logical decisions that lead to optimal business outcomes seems quite achievable in a demo- or on a video. To arrive at that point, however, means   letting go of a lot of “trusted habits” and relying on something new and not as familiar. And it may be comforting to stick with what you know and how you currently work.

When an organization automates its workflows – and truly looks at how processes are currently being done within itself – there may be a period of both “reckoning” and discomfort. Ultimately, however, the benefits are huge. We have numbers to support these changes, and can point to customer successes. Before we can talk about the upside, however, we often find we need to address the misconceptions about automating workflows—and what it will and won't do.

3 Misconceptions of Workflow Automation

Some of the misconception given for postponing the move to a workflow automation environment for business process, app and project development look like these:

1. Automating workflows cannot replace the way we currently do business: Automating workflows may be disruptive at first, but you are probably dealing with daily disruptions in your current environment already, especially if you not have a centralized structure for your processes. If you are operating without an adequate workflow process, you   may already be unable to absorb the rapid pace required for your organization to adjust and adapt to changes in the market, your sector or as a result of what competitors may be doing. Using workflow methodology and a tool that supports your business processes will ultimately provide a more consistent environment for your business operations.

2. We cannot afford the time it takes to implement a new way of working: Beyond the benefits you will realize today, your business is built on investing for the future. While automating workflows requires implementing new software, investing in user training, and other organizational modifications, those upfront costs are necessary to ensure a more efficient and effective operating environment, long-term.

3. Our team doesn't have the skillset to do this:  If your team is accomplishing its ”work”, it is probably using some form of workflow. It may not be with a BPM software solution with the  workflow management software capabilities like Process Director, but there is some routing and decision-making that follows a prescribed order. So, yes, you already have workflow. You may need to learn a new way of identifying and prioritizing   after adopting a focused-on-workflow tool, but workflow is largely dependent on smart decision-making. If your team is being successful you are part of the way there! Using a tool like Process Director requires some change in habits, but is based on knowing how and when to move things, and in what direction. Your team has more skills than you may realize.

Change often brings with it some trepidation, however change control also becomes easier with a more visible path to success. The first step towards having a clear picture for automating workflows is recognizing how it could fit into your current business, then understanding how automating workflow could help your business in ways you may not have considered.

When we talk with you it is to learn about your concerns and fears, so we can understand your business. Armed with that information, we can provide a roadmap to using workflow effectively, and in a way that optimizes your existing workforce and habits.

Request a Demonstration

Process Director sets the pace for your BPM and digital transformation. Request a free  demonstration of Process Director and discover for yourself how this unique  BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or,  contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

More than any sector, hospitality engages with the changing needs of modern, connected customers, partners and colleagues. Modern standards necessitate going beyond simply reacting. Working with a hospitality software equipped with BPM tools that allow for clear, comprehensive views of constantly evolving situations is now required to provide today’s expected level of service. The anticipation of needs, and prediction of upcoming issues is the current marker of success not only for customer case management, but also, and just as importantly, wider operational excellence.

To do this, the digitally transformative service organization requires an intuitive BPM workflow engine that pulls in robust hospitality software functionality, allowing for constant communication and clarity within the asynchronous nature of today’s workflow, as well as providing tools to anticipate occurrences.

Process Director BPM Platform As A Hospitality Software Solution

Process Director’s collaboration capabilities and predictive analysis enables you to quickly and easily build highly scalable, integrated cases driven by time, events, human decisions and more. With Process Director’s patented Process Timeline™ you also have the workflow and business process management tools to know exactly where you are in the state of your process. When issues do occur, Process Timeline can take automatic actions to remediate while providing you with the earliest possible notice within your digital applications.

Whether your challenges are in food and beverage, travel and tourism, or accommodations, BP Logix’s BPM platform Process Director gives you the functionality you need by combining hospitality software oriented applications with case management and predictive analytics, to align your initiative and make your vision a reality.

Process Director BPM and case management solutions include:

Integration: Fully integrated, out of the box, into the Process Director environment. No additional options to purchase; no additional components to learn.

Reporting: Sophisticated case-aware applications and reports.

Documents:  Document workflow management features include configurable case folders for fast access to all case-related processes, documents, and data.

Import: Automatic (batch) or drag-and-drop import of documents and data into appropriate case folders.

Time: Multimodal run-time patterns combining sequential flow style with event-driven, time-driven, and decision-driven execution.

No coding:  A low code / no code BPM platform designed from the ground up for the “citizen developer”: users do not need to be programmers to build rich, responsive digital case management applications.

Migration: Built-in BPM application integration and migration tools, enabling users to add case management solutions to existing Process Director BPM applications and workflow applications, quickly and easily.

Process Timeline: The easiest and fastest way to configure and deploy the predictive, alert processes that lie at the heart of your digital business.

Request a Free Demo

If you are in the market for robust hospitality software then request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our public sector workflow solutions have helped our customers conquer their digital challenges.

Process Director Workflow Software Solutions

As an advanced business process management (BPM) software solution, Process Director BPM software includes workflow software that contains powerful workflow solutions designed to automate workflow processes within your organization, continuously evaluating and improving them over time.

Try it for Yourself – Request a Free Demonstration Now

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Workflow Solutions Include:

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Two Powerful Workflow Modeling Solutions

Process Director is the only workflow solution to offer you two powerful models for building and executing your business workflows: a traditional flowchart model, and the patented Process Timeline software. Process Timeline is a workflow timeline with workflow automation technology that creates easily modifiable, highly parallel, and exquisitely time-aware workflow processes. Additionally, you can combine legacy BPMN-style workflows and advanced workflow timelines to create rich, sophisticated processes that take advantage of the strengths of each model as needed. Process Director workflow software has many workflow tools to help your organization and listed below are some of the tools that Process Director has to offer:

Email Notifications

As your business process progresses, Process Director's workflow management software will send you custom notifications via email to process actors and others you specify. Notification features include:

• Automated email reminders to let users know of tasks they need to complete
• Custom email templates presenting exactly the right information at the right time
• View and complete your tasks from within Microsoft Outlook
• Email based approvals, even from your mobile device when working offline

Due Date Management

Time is critical to the execution and oversight of your workflow processes. Process Director's workflow software provides alerts for a variety of due date and time-related conditions. For example, you or your manager can be notified when a task is nearly due, or overdue.

But Process Director workflow software goes well beyond simple due date notifications. Thanks to the  Process Timeline workflow engine, Process Director can automate workflow processes and notify you when an activity or task is predicted to be late. Process Director's workflow software is constantly assessing each running process instance to determine if any future activity is likely to be delayed, and can notify you or take some other action that you specify. No other workflow solutions can offer you this innovative, patented technology.

Sub-Workflows & Business Process Segments

Process Director's workflow solutions offers support for sub-workflows which provides an easier way to manage and automate workflow processes that are complex. Create sub-workflows whenever you want to modularize a given set of tasks into a component that is reusable by other workflow processes. In this way, workflows and sub-workflows can act like process templates, suitable for use in a variety of applications.

Workflow Task Lists

At the very heart of any business process management software or workflow software is the ability for a user to see at a glance what tasks are assigned to them. Process Director's customizable task lists present this information in any number of ways that help keep you organized and on top of your game.

• Each task can have an assigned priority: always know what needs to be done first.
• Group queues and pooled assignments enable you to maximize process efficiency, either by enabling users to self-assign tasks, or by automatically assigning each task to the person with the least number of incomplete tasks.
• Customized task lists, powered by sorting and filtering capabilities, help you separate tasks into categories for easy identification.

Ad-hoc & Unstructured Processes

Not every process follows a pre-defined path. Process Director's workflow solutions gives you the power to create and automate workflow processes that move in any direction you require, based on user behavior, internal data, or external conditions. Ad hoc features of Process Director include:

• Leverage business rules to drive dynamic task assignment
• Invite a user to share (or take over) a task simply by forwarding an email, emulating the way users work today with email
• Choose one or more users from a menu or pick list to invite or assign them to a task
• Record your ad-hoc comments and discussion within the form using Process Director's comment feature, leaving you with an auditable record of the conversation

Conditional & Rule-based Routing

Workflow solutions aren't useful unless it can account for changing conditions and modify its behavior accordingly. Process Director's workflow solutions are equipped with a condition builder and encapsulated business rules that offer you the ability to build and automate workflow processes that are highly dynamic, assigning tasks and choosing process paths based on process data, external conditions, and user activities. The condition builder uses a simple point-and-click graphical user interface, enabling you to create complex conditions quickly. Process Director's business rules engine offers a way to encapsulate these conditions in named, reusable objects that can be utilized in any number of forms and workflow processes.

Human-centric, Machine-centric, Document-centric

Frequently, workflow software products are considered either "human-centric" or "machine-centric." Process Director does away with these distinctions by providing a comprehensive workflow solutions supporting human interaction, automated functions, and document management. As a result, you can easily automate workflow, making Process Director's enterprise workflow automation software a great choice for virtually any situation.

Request a Free Workflow Software Demo

Request a free demonstration and see how Process Director workflow solutions can help automate workflow processes within your organization. Discover for yourself how it’s unique low-code and rapid application development software capabilities, sets the pace for digital transformation, empowering you with an unparalleled ability to innovate, respond to market demands, and delight your customers. Contact us with any questions you have regarding Process Director’s BPM software and workflow software capabilities.

Public sector agencies stand before changing times – a public who is increasingly connected and require the same of their services, constantly shifting regulatory and compliance demands, and pressure to reduce costs while improving services. Whether your challenges are in cities, public healthcare, government services, security or justice— your agency’s digital transformation goals depend on engaging with public sector workflow that can translate your challenges into operational excellence.

From patient records to property assessment, Process Director’s public sector workflow management solution offers a unique Milestones component as well as predictive analysis making it a leader in adaptive case management by: incorporating the element of time into your cases, threading comments throughout actions and events to collaborate, and easily building highly scalable, integrated cases.

In the field, Process Director’s mobile inspection software empowers employees to take, tag, time-stamp, and location-stamp site photos as well as capture live customer signatures whether they are on or offline.

And of course BP Logix understands that security is a foremost priority when it comes to public sector workflow solutions. Use us in applications requiring FIPS approved standards and protocols for the protection of sensitive information. We also conform our security approach to the Microsoft Security Best Practices for Azure Cloud.

More on Process Director’s Public Sector Workflow Solutions

Utilize Process Director’s field service and inspection software for the enterprise and:

• Work online or offline
• Increase productivity of employees in the field
• Take, tag, time-stamp, and location-stamp site photos
• Eliminate data re-entry, transcription errors
• Capture live customer signatures
• Deploy for any use case: municipal, industrial, and more

Process Director is built on a formalized BPM and case management framework that enables:

• No code/low code interface allows for case management solutions, such as workflows, to be created by the user rather than developers.
• Multimodal run-time patters combining sequential flow style with both event-driven and time-driven execution.
• Automatically adapt and respond to incoming events and ad-hoc changes.

Process Director’s business process workflow automation software technology, Process Timeline™, will allow you to:

• Know exactly where you are in the state of the case.
• Know exactly how much longer it will take for the case to be completed.
• Have clear vision into the compensating steps or remedial actions that need to be launched at any given time.

Process Director is equipped with Governance, Risk and Compliance Solutions and can assist your agency by:

• Tracking and reporting on document approval history
• Maintaining a consistent, documented process methodology
• Enforcing full accountability for all actions taken in the course of a process
• Reducing paper handling and manual routing, eliminating errors
• Preventing productivity problems due to lost or mishandled documents
• Providing easy-to-use and easy-to-access auditing functions that enable fast, accurate response to audit inquiries

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our public sector workflow solutions have helped our customers conquer their digital challenges.

The capacity of today’s deeper low code/no code BPM platforms is practically limitless, combining targeted applications with simplicity and speed of execution. Process Director is at the forefront of these platforms, with its highly scalable, highly intuitive structure. Our BPM platform enables those with knowledge of their own departmental or organizational pain points to take the reins in designing and launching solutions. The ease of building business process management solutions with Process Director’s low code/no code BPM structure translates not only to a better initial end application, but also to an application that can be changed, and re-changed, as the customer journey or business goals shift. This flexibility of purpose is a necessity for a digitally transformative business model.

While there are many low code/no code BPM suites on the market today, none of them combine the capacity and simplicity of Process Director. In an effort to offer the most competitive utility possible, other platform providers often get caught in the trap of pasting together their bells and whistles, resulting in a solution that, in the end, resembles Quasimodo. Process Director’s many workflow tools and features integrate organically into the overall structure, allowing the implementer to seamlessly incorporate robust utility into processes and applications without losing his or her way.

Another benefit of the low code/no code BPM environment is the autonomy it grants. Rather than being dependent on an already over-burdened IT department’s programmers, Process Director enables an application to be created quickly and accurately by citizen developers—often the very people who will be overseeing the application’s performance. Read below for more features and benefits that Process Director BPM implementation will provide:

Benefits of Process Director’s Low Code/No Code BPM Platform

• Imagine your organization delivering its own rich digital applications, on any platform, before your competitors have laid down the first thousand lines of code.
• Imagine saving millions on expensive technical staff, incompatible packaged applications, and maintenance of obsolete code.
• Imagine providing straight-through processing and visibility all the way from your customers to your suppliers, while at all times guaranteeing compliance, accountability, and security.

Key Benefits of Process Director

• Improved Efficiency: Improve process efficiency by reducing paper handling and manual routing; eliminate errors and improve the lifecycle of document, content and forms processing.
• Easy Automation: Take advantage of Process Director’s easy graphical tools to transform new and existing processes into powerful automated workflows.
• Enhanced Regulatory Compliance: Ensure a robust GRC (governance, risk, and compliance) posture using Process Director’s strong authentication, authorization, and audit capabilities.
• Reduced Errors and Miscommunications: Email notifications, dashboards, and process intelligence reports ensure you stay on top of every step of every process.

Schedule a Free Demonstration

Schedule a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

Before the days of smart forms, there was this material called paper. Do you remember paper? Thin sheets of pulped wood that we would walk to the bottom of the driveway each morning to collect, and then go to work each day to push about in exchange for a small stack of the stuff to put into our bank account? But those times have faded away (for most), to be replaced by forms software and more efficient business practices.

Transferring from paper to smart forms is a basic and essential first step toward digital transformation. An office culture should be created where, if someone drops off a sheet of this archaic material, the person receiving it should give them a look of confusion and betrayal. That being said, there is more to them than simply being a vehicle for information.

Process Director Smart Forms

 

 

For many organizations, smart forms play a pivotal role in wrenching company culture out of the past. But are you utilizing them them to their full capacity? Or are you simply transferring paper culture into a digital format? Process Director’s dynamics forms software transforms electronic forms into process-driven, web-interfacing business tools:

• Set form behavior based on easily configured conditions (e.g., “show this section only while in workflow step A”),

• Pre-populate form fields with static data, or with dynamic data from web services, databases, or other digital forms

• Electronic forms software that easily configures eForms to display only the information the end user needs and is permitted to see

• Securely present forms outside the firewall without compromising your applications or data within

• Direct access to your organization’s data, right on the digital form

• Fill dropdowns, search for information, or pre-populate fields—all without coding—using Process Director’s intelligent data connectors

• Connect to data sources via SQL, web services, file uploads, and more

And those are just a few of the smart form’s abilities. Process Director’s electronic forms software gives users the ability to design responsive and user-friendly web interfaces for their process-driven forms and applications that deliver business-critical results.

Fundamentally, an exchange of information is the foundation of all business process management structures. Smart Forms should use this exchange to create immediate, meaningful results for you and your organization. Process Director’s electronic forms software enables just that, and opens the door to a better way of organizing, and implementing results.

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

What is Business Process Modeling & Notation (BPMN)?

In the year 2000, the Business Process Management Initiative, a group of individuals intent on promoting the concept of BPM, gathered together and created the ‘Business Process Model and Notation’, or BPMN. This tome, now over 500 pages, has been managed by the Object Management Group since 2004 and serves as the authority for Business Process Modeling Language (BPML) today.

This language is based on flowcharts and graphical notations. The notations consist of four basic categories: flow objects, connecting objects, swim lanes and artifacts. Under these categories are an almost infinite variety of variabilities that combine in an endless series of ways to create Business Process Diagrams (BPD). All of this, with the goal of simplifying business activities and processes.

The Changing Times of BPMN

Unfortunately for BPMN, the default structure of applications moving in sequence is becoming rarer as times and technologies change. This lexicon has grown in an attempt to illustrate parallelism, but the end result is an increasingly complex tangle of notational language. Today’s business has moved away from the linear structures of yesteryear and business process model and notation terminology is struggling to keep pace.

In the modern terrain of parallel execution, case management and increasing nuance, how is the digitally transformative organization supposed to clearly convey their applications?

BPMN Reimagined with BP Logix’s Process Timeline™

 

 

Process Timeline is a business process modeling alternative that uses a newer modeling approach that is more advanced than any BPMN software . It is the executable model, not just a “view”, that provides:

• Continuous critical path analysis
• Predictive triggers
• Earliest possible notice of potential future delay
• High efficiency
• Intrinsic parallel behavior

Process Timeline is “Constraint-driven”. What does this mean? It means every Process Timeline activity wants to run RIGHT NOW…but it won’t, until:

• Predecessors are complete
• Eligibility conditions are met
• Necessity conditions are met

And when you say “constraints”, what are they?

• Process state
• Time (due/elapsed/predicted/etc.)
• Events
• Human actions

A few BPMN software advocates have attempted to bring some of the benefits of Process Timeline to that standard in the past—but without success. Process Timeline’s workflow engine includes a unique constraint-driven architecture, offering benefits like AI-powered customized predictive and response behaviors, continuous critical path analysis, and implicit parallelism are simply beyond the reach of business process model and notation software and related standards.

Discover an intuitive, executable business process modeling notation alternative – Process Timeline.

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

The New Renaissance of Data and Business Process Management

In the long, long ago, in the before times, data was, once collected, considered relatively inert, amassed on clip boards and often relegated to dusty file cabinets to be forgotten or shredded. At the time, the tools had not yet been developed to utilize data’s true, practical possibilities. We were also not equipped to understand the breadth of data available in the world. Then we entered the digital transformation era. With digital transformation, the full potential of the internet of things (IoT) is blossoming, and this renaissance is changing the world of business process management (BPM).

BPM and IoT

Everything from mobile devices to vendor products to third-party-collected datasets are now swept into the BPM and IoT funnel. This communication deluge is increasingly intricate and expansive, but, when paired with Artificial Intelligence (AI), incredibly useful.

In today’s BPM, AI analyzes datasets to achieve that elusive element of control that has long been coveted by businesses: predictability. Accurate and consistent predictability requires tremendous amounts of data – the more that is fed into the AI algorithms, the more intelligent the processes become. And despite AI’s tremendous utility, without the data generated by the swath of connections that define the IoT, AI would be dead in the water.

Process Director Business Process Management Platform

 

Process Director’s integrated AI capabilities work in conjunction with the easily modifiable, highly parallel and time aware Process Timeline™ to provide the highest level of accuracy in predicting process behavior. That being said, it is Process Director’s ability to integrate internal and external datasets easily and from a plethora of sources that ensure the power of artificial intelligence.

 

Process Director enables you to:

• Access built-in database connectors enable you to connect to and exchange information with your organization’s databases. Any data that can be accessed via SQL can be directly integrated. Common examples include ERP systems (for example, JDE/JD Edwards, SAP, or Microsoft Dynamics GP), HR applications, CRMs, and even home grown applications that store information in a database.
• Import scanned images and the associated index data from your document imaging software
• Monitor ETL or “dropbox”-style processes
• Monitor your POP or IMAP email server (including Exchange, Lotus) for incoming email
• Access BPM applications and services directly through a web services connector
• Monitor social media comments, posts, tweets and events.

This is a sample of how Process Director draws upon countless datasets, including IoT devices, to derive the most robust dataset sources for AI analysis.

Give your organization the BPM tools to ride the ongoing waves of digital transformation with the intelligence of AI, the power of Process Timeline™, and the scalability of Process Director on your side.

Request a Free Demo

Request a free demonstration of Process Director, and discover for yourself how this unique business process management platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our digital transformation solutions have helped our customers conquer their digital challenges.

In every industry, businesses today are being swept up in the growing wave that is digital transformation. At the forefront of this movement is Artificial Intelligence (AI). Combining AI and BPM allows brands to deeply engage with and analyze their data, and facilitate a more interconnected and intelligent business architecture. Once considered a luxury, the current necessity of utilizing AI analyzed datasets is now undeniable in the business process management industry.

AI and BPM Conceptions

Popular conceptions of AI and BPM range from relatively simple data classification and analysis all the way to Skynet. No matter your outlook, simulating human decision making / perceptive skills finds innumerable practical applications within the BPM sphere. To remain competitive, businesses must strive to deepen the impact of their collected information. AI brings essential tools to this necessary goal.

Attainable and Crucial

In a 2017 Gartner report (“Applying Artificial Intelligence to Drive Business Transformation…” –subscription required), analyst Whit Andrews drives focus toward the CIO’s critical role in guiding their organization’s AI readiness and progression.

Digital business is already disrupting organizations. AI and machine learning will add to the disruption. By 2020, AI technologies will be a top-five investment priority for more than 30% of CIOs. They should be preparing their organizations to get the optimal return on that investment. They should understand what they're getting, and what they're getting into, with AI if they and their organizations are to be successful. Then they can orient the organization's thinking and practices toward exploiting AI's capabilities.

Combining AI and BPM is currently within the grasp of a wide range of organizations due to advances in algorithmic development and compute power. Now machine learning (ML) driven data analysis can be made available to enterprise businesses as well as to organizations who might have even a few years ago self-eliminated their involvement.

Introducing Process Director – Your AI and BPM Solution

 

Process Director’s Process Timeline™ workflow engine has long been unique – easily modifiable, highly parallel, and time-aware. Couple this predictive analysis with case management context and Process Director’s low code rapid development environment and you have the ideal BPM platform structure to instill an element of predictability into your business processes.

 

In v5, Process Director builds upon this robust platform by introducing powerful new AI capabilities, which serves to expand our already revolutionary predictive BPM technology. This ML and AI integration uses information far beyond past user performance. Everything from dollar amounts to submission types to document size – any data related to the process can be used to predict duration, thereby providing the highest level of accuracy when determining process behavior. As the number of processes increase, this continuous prediction only becomes more accurate.

Process Director’s powerful combination of AI and BPM technology also goes well beyond simple business process automation to fully utilize the capabilities of predictive analysis. Our ML algorithms run against historical datasets, including internal or external data (e.g. databases IoT, services and more), to catalog predictive outcomes. Process Director's workflow engine provides advanced machine-learning to make predictions in real-time, and continuously improves within this churn of input data and recorded results. These outcomes will drive your Process Director digital applications, controlling everything from the end user experience to the process itself.

The use cases for the convergence of AI and BPM technology in digital applications are massive:

• Sales Process Automation: Predict the likelihood of a lead closing and alter the process in real-time
• Contract Negotiation: Forecast the odds of approval and allocate resources appropriately
• Customer Guidance: Based on historical user data, provide recommended actions to solve customer issues
• Manufacturing: Predict production-halting mechanical issues before they occur
• Loan Applications: Based on the amount, credit score, and type of loan, skip approval steps or indicate additional documentation that will likely be required
• Academic Admissions: Based on an applicant’s GPA, location and degree for which they are applying, predict the likelihood of scholarship, acceptance or denial

Give your organization the BPM tools to ride the ongoing waves of digital transformation with the intelligence of AI, the power of Process Timeline™, and the scalability of Process Director on your side.

Request a Free Demo

Request a free demonstration of Process Director, and discover for yourself how this unique BPM software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our digital transformation solutions have helped our customers conquer their digital challenges.

The need for digitally agile BPM platforms with highly subtle, rapid application development capabilities is no secret. Applications need to be built and then rebuilt based on the evolving desires of insistent customers and a constantly changing business terrain, with increasing levels of subtlety required. This is the central fact of modern business and woe be unto you if you fall behind the pace of digital transformation.

Rapid Application Development vs Speed and Nuance

There are two competing camps within the world of digital transformation and rapid application development: speed and nuance. Each is equally important and neither can be forfeited without serious cost. Many people believe that nuance is built on the back of complexity, which will then inevitably increase drag on the speed element.

It is true that many BPM platforms have, in an attempt to keep pace, tossed half-baked features into their architecture just so they can advertise having them in the product. Customer organizations are the real losers in this scenario. They will find themselves vainly trying to glean use from clunky functions that are poorly integrated, and from which neither speed nor nuance have been achieved. This is not functional rapid application development and is only masquerading as digital transformation.

I would argue that true nuance is built on the back of precision, which, from a product development standpoint, takes gallons of blood, sweat and tears. A violin is an example of nuance built from precision. To create a violin equal to the finest Stradivarius, the materials must be right, the vision accurate and the talent there. The end result is a magnificent instrument that helps you create amazing music. Now I am not comparing Process Director to a Stradivarius… except that I am. Oh yeah, I went there.

Digital Transformation with Process Director

Using our award-winning, highly scalable, rapid application development, low code BPM platform will show you the real power of combining speed with nuance built of precision. Let’s work together and make your applications sing!

Process Director BPM solutions offers:

• Graphical and menu-driven builders for every part of your application: forms, rules, workflows, data connections, etc.
• A seamless combination of structured, unstructured, and case-management process patterns.
• Flexible interaction styles, including web-based, email, and offline.
• Freedom from complex data definitions, flowcharts, and other relics of a slower-moving era.
• Predictive BPM with AI and BPM combined
• BPM and IoT data integration
• Process Timeline™, the simplest to create and most efficient to execute process engine in the marketplace.
• Cloud, on-premises, or hybrid development.

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

The average organization’s IT department is an overburdened pressure cooker of backlogged items and looming deadlines. They are a sorry lot – pulling out tufts of hair in frustration and waking in the middle of the night screaming, “Have you tried turning it on and off again?!”

Moving to a low-code business process management (BPM) platform allows you the freedom to build customized business solutions that align with your departmental vision without adding more strain to your IT department.

Today’s business pace is quicksilver, with customers demanding instant results. To keep up, companies must transfer that imminence onto everything from customer case management to process applications to HR onboarding. Every aspect of business process management feels the quickening effects of digital transformation, but none more so than the beleaguered IT department.

Process Director is an agile BPM platform that can support businesses with quick application solutions to streamline business processes, reduce costs, and increase process efficiency. This in turn frees IT from the responsibility of full development, allowing them to take a more robust support role and focus on other aspects of their responsibilities.

Similarly, if your company suffers from resource limitations on the development end, our low-code/no-code business process management platform will allow you to create robust, extensible applications that deploy quickly without relying on heavy coding and the additional IT support that a coded solution implies.

Enable IT to fully support you by engaging with BP Logix’s Process Director, and experience what a powerful, customizable BPM platform can do for you and your organization.

Process Director Low-Code Business Process Management Platform Equips You With:

• Integration: Fully integrated, out of the box, into the Process Director environment. No additional options to purchase; no additional components to learn.

• Reporting: Sophisticated case-aware applications and reports.

• Documents: Configurable case folders for fast access to all case-related processes, documents, and data.

• Import: Automatic (batch) or drag-and-drop import of documents and data into appropriate case folders.

• Time: Multimodal run-time patterns combining sequential flow style with event-driven, time-driven, and decision-driven execution.

• No coding: Low code / no code BPM solution designed from the ground up for the “citizen developer”: users do not need to be programmers to build rich, responsive digital case management applications.

• Migration: Built-in application integration and migration tools, enabling users to add case management software behavior to existing Process Director BPM applications and workflow applications, quickly and easily.

• Process Timeline: The easiest and fastest way to configure and deploy the predictive, alert processes that lie at the heart of your digital business.

Request a Free Demo

Process Director sets the pace for your digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software and digital transformation solutions have helped our customers conquer their digital challenges.

With a shaking hand, you reach out to click on the first of a seemingly endless series of websites.  Thus begins your monumental task of searching for BPM solutions that will excel in the highly regulated and compliance-focused world of healthcare. A few of the security issues on your mind as you search for a healthcare BPM solution: patient confidentiality, ongoing regulatory requirements and risk tolerance. You gird your loins, preparing to embark on a journey of hundreds of false starts, dashed hopes and misrepresented platforms.

After months of searching, you finally discover a solution that will assuage your many Governance, Risk and Compliance (GRC) concerns. Mid-way through that sigh of relief, a flood of other concerns suddenly sweep into your mind. Will this platform support internal policies? Will it provide document workflow management that is intuitive and flexible? How scalable and deployable is the workflow management system? That sigh of relief dies half way out of your mouth, the burden of finding the perfect healthcare business process management solution still very present.

We get it. The solution challenges you face are non-negotiable, and you require a BPM platform that will step up to the plate on this series of necessary requirements. BP Logix’s Process Director is a BPM solution that will not only step up to the plate, but will knock it out of the park, allowing you to finally breathe easy.

Process Director BPM Platform

Process Director v5 from BP Logix is a unique, AI-enabled, low-code BPM / no-code BPM development platform for custom digital applications. Process Director’s patented technology drives enterprise digital transformation, offering features and benefits such as these:

• Powerful and intelligent business process management (BPM) engine
• Intuitive, no-programming-required graphical configuration of your entire application, from user interface to process behavior, data transformation, reporting, and more
• Easy BPM and IoT data integration from data streams produced by the Internet of Things
• Sophisticated suite of BPM and AI machine learning tools you can leverage in your own applications
• Unified platform for all work styles, including case management as well as applications driven by time, events, rules, human decisions, or other factors
• Numerous out-of-the-box application, data, and protocol connectors
• Robust and comprehensive security and compliance, at every level

Through BP Logix healthcare workflow management and BPM healthcare solutions, healthcare organizations have been able to automate processes and deliver value. See how we’ve helped major healthcare organizations achieve greater business optimization and adopt business process best practices.

Request a Free Demo

Process Director sets the pace for your digital transformation. Request a free demonstration of Process Director, and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software and digital transformation solutions have helped our customers conquer their digital challenges.